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Help on
Secure Online Ordering
Introduction
The English
Yarns web site has a secure online ordering system.
The system is based on the familiar Shopping Cart and Checkout
concept, and uses the latest secuity software to ensure your information
stays safe.
To order online, simply add items to the Shopping Cart and then
go to the Checkout. You are then asked for your delivery and payment
details.
What
are your Shipping Charges?
We always
try to send your ordered items the most economical and secure way
depending on the weight and value of the parcel, and any special
delivery instructions you may have. The cost depends on the delivery
location and the class (eg. airmail or surface mail).
If the total weight of your order lies outside the weight or insurance
range for a particular class, we will split the items into more
than one package.
How
do I add items to my Shopping Cart?
- Navigate to the Online Store section that you
are interested in, for example, Rowan
4 ply Cotton.
- Enter the quantity you want to buy in the text
box next to an item.
- Add the item to the Shopping by selecting the
add-to-cart button next to the item.
How
do I see what is in my Shopping Cart?
Select the [ Shopping Cart ] link at any time. A new screen
is shown detailing the following:
- the description of each item you have added
to the cart
- the quantity of the item
- the cost of each item
- the total cost of the items, including tax,
if applicable.
How do
I delete items from my Shopping Cart?
Go to the Shopping Cart (see above). Select the Remove
checkbox alongside the item you want to delete from your cart.Then
select the Update button.
How do
I change the quantity for an item in my Shopping Cart?
Go to the Shopping Cart (see above). Enter the number of items in
the Quantity box alongside the item you
want to modify. Then select the Update
button.
How do
I go to the Checkout?
Select the [ Checkout ] link when you have finished adding
items to your Shopping Cart. You will then be asked a few details
that we need to be able to complete the order.
What
payment methods do you accept?
Payment may be made by credit card (Visa, Visa Electron, or Mastercard),
debit cards (Maestro, Solo and Delta). You may send your credit/debit
card information via phone, fax, snail mail or SECURELY over the
Internet.
 
 
Is my
information secure?
Yes. English Yarns uses a secure payment provider that is
100% PCI DSS compliant, and as such meets all current banking security
standards - now a requirement for all UK businesses accepting credit
card payments and debit card payments.
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