Help on Secure Online Ordering

The English Yarns web site has a secure online ordering system. The system is based on the familiar Shopping Cart and Checkout concept, and uses the latest secuity software to ensure your information stays safe.
To order online, simply add items to the Shopping Cart and then go to the Checkout. You are then asked for your delivery and payment details.

What are your Shipping Charges?
We always try to send your ordered items the most economical and secure way depending on the weight and value of the parcel, and any special delivery instructions you may have. The cost depends on the delivery location and the class (eg. airmail or surface mail). If the total weight of your order lies outside the weight or insurance range for a particular class, we will split the items into more than one package.

How do I add items to my Shopping Cart?

Navigate to the Online Store section that you are interested in, for example, Rowan Fine Tweed.

Enter the quantity you want to buy in the text box next to an item.

Add the item to the Shopping by selecting the add-to-cart button next to the item.

How do I see what is in my Shopping Cart?

Select the [ Shopping Cart ] link at any time. A new screen is shown detailing the following

the description of each item you have added to the cart

the quantity of the item

the cost of each item

the total cost of the items, including tax, if applicable.

How do I delete items from my Shopping Cart?
Go to the Shopping Cart (see above). Select the Remove checkbox alongside the item you want to delete from your cart.Then select the Update button.

How do I change the quantity for an item in my Shopping Cart?
Go to the Shopping Cart (see above). Enter the number of items in the Quantity box alongside the item you want to modify. Then select the Update button.

How do I go to the Checkout?

Select the [ Checkout ] link when you have finished adding items to your Shopping Cart. You will then be asked a few details that we need to be able to complete the order.

What payment methods do you accept?
Payment may be made by credit card (Visa, Visa Electron, or Mastercard), debit cards (Maestro, Solo and Delta). You may send your credit/debit card information via phone, fax, snail mail or SECURELY over the Internet.

Is my information secure?
Yes. English Yarns uses a secure payment provider that is 100% PCI DSS compliant, and as such meets all current banking security standards - now a requirement for all UK businesses accepting credit card payments and debit card payments. All checkout and card entry pages are SSL encrypted.