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Yarn Colours Yarns are photographed using the very latest technology and are checked against the original colours. However, shades can vary with different monitors. We therefore advise that if colour matching is important to purchase a shade card where possible or ask for a colour sample to be sent.

Problem with your order? In the unlikely event that there is a problem with the order you have received please notify us no later than 48 hours after receipt so that we can rectify the matter immediately.

About Us English Yarns are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales@englishyarns.co.uk

English Yarns is a trading name of English Yarns Limited. Registered in England, number 03151718
Making A Purchase Making a purchase is easy. Just browse our Online Store and add any items that you wish to buy to the "Shopping Cart". After you have finished your selections, go to the "Checkout" section. You will then be asked a few details that we need to be able to complete the order.

Payment may be made by credit card (Visa, Visa Electron, or Mastercard), or debit card (Solo or Visa/Delta). Your credit/debit card information is sent SECURELY over the Internet.

You can also phone your orders through to our retail shop, Shoreham Knitting & Needlecraft or our customer care department at English Yarns and give your order and credit/debit card information over the telephone.
Shipping And Handling SHIPPING CHARGES ARE TAX-FREE FOR ORDERS CONTAINING ONLY BOOKS AND/OR MAGAZINES - THIS APPLIES TO ALL DELIVERY ADDRESSES, EVEN THE UNITED KINGDOM.
Delivery Schedule We will normally dispatch your order on the same day as receiving it by First or Second Class post in the UK (free postage in usually sent by 2nd Class Signed), and International Tracked and/or Signed to all countries outside the UK. AIRMAIL deliveries usually arrive within 7 business days.
Back Orders If your item is not in stock, we will back order it for you. You will always be emailed with the option to cancel your order if you would rather not wait. We reserve the right to increase prices including back orders without prior notice due to circumstances beyond our control.
Tax Charges All yarn prices stated include VAT (Value Added Tax) at 20%. ORDERS FOR DELIVERY OUTSIDE THE EUROPEAN UNION ARE TAX-FREE. Magazines and books are exempt from VAT for everyone. Company VAT Registration Number: 883 9388 56. SHIPPING CHARGES ARE TAX-FREE FOR ORDERS CONTAINING ONLY BOOKS AND/OR MAGAZINES - THIS APPLIES TO ALL DELIVERY ADDRESSES, EVEN THE UNITED KINGDOM.
Credit Card Security English Yarns uses a secure payment provider that is 100% PCI DSS compliant, and as such meets all current banking security standards - now a requirement for all UK businesses accepting credit card payments and debit card payments.
Reaching Us If you need to reach us, please email us on sales@englishyarns.co.uk, alternatively, you can call on +44 (0)1273 456570 or 456572 (customer care) or fax us on +44 (0)1273 465407 or write to us at English Yarns Limited, 19 East Street, Shoreham-by-Sea, West Sussex, BN43 5ZE. England.
Privacy Policy

INTRODUCTION

In this privacy policy, "we" and "our" relates to English Yarns, company number 03151718, a company registered in England.

"You" and "your" relates to the natural person reading this document that is: considering purchasing, has purchased from English Yarns or is making an enquiry.

HOW WE USE YOUR PERSONAL DATA

We will use the personal information you supply to us in the course of submitting an order for the purpose of fulfilling that order. Along with, or instead of, placing an order you may have sent an enquiry to us, in which we will use the information you've provided to respond to and answer the enquiry.

We may contact you by telephone, email or other means in relation to your order, for example: notifying you of delivery status, updating you on stock availability or informing you of changes with the order. You cannot opt out of these communications. We will never combine these communications with marketing promotions that you have a legal right to opt out of.

We may use your data for marketing purposes but will always provide a means for you to opt out. We may occasionally use the data you supplied, in our own Legitimate Interest, to send details of products and services that we believe may be of interest to you. We will never use your data in a way that conflicts with your own legal rights and interests.

If we share information with a third party, such as a payment gateway or delivery company, their use of your data will be limited to the purpose of fulfilling your order.

We endeavour not to transfer the data of EU citizens outside the EU but where we cannot avoid it we will only do so via a third party that have conformed to all of the appropriate EU legislation providing equivalent protection to that if the data was retained within the EU.

WHAT DATA DO WE HOLD?

We hold the personal data that you supplied in the course of placing your order or enquiry.

The data normally consists of: product information, transactional information, fraud checking information, name, address, phone number, email, special delivery instructions and potentially other information to ensure the successful completion of your order.

We may hold notes of our communication with you through different channels including, but not limited to: email, live chat, CRM (Customer Relationship Management system) and phone.

We will not seek personal information from you relating to race, religion, political affiliation, trade union membership, sexual orientation, medical or genetic history and we ask you not to provide such information to us under any circumstances.

HOW WE HOLD YOUR PERSONAL DATA

We will retain the personal information you supply to us in the course of submitting an order or an enquiry, for the purpose of fulfilling that order, responding to or processing that enquiry.

If you place an order, we will retain an electronic copy of your invoice data for the period required by HMRC, after which we will delete it.

Your information will be: securely stored on hardware that has limited access to only relevant persons; and on a server maintained by a third party such as a web host. Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means.

CO-OPERATING WITH LEGAL AUTHORITIES

If requested, we will pass information about you (and if relevant, your business) to legal authorities who have the legal right to demand such data.

TARGETED ADVERTISING

We may source data from publicly available lists of contacts to use only to target advertising as described above and again under Legitimate Interest. We never use this data to directly contact you.

Our Legitimate Interest is to provide marketing information to people who have shown their interest in our products. We also have a Legitimate Interest in finding other, similar, people and we may use your email address or phone number to help find such people without any detrimental impact on you and our advertising suppliers similarly have a Legitimate Interest in displaying the most relevant ads.

The third-party processors that we use are large responsible companies or organisations and we are sure they have appropriate technical and organisational measures in place to protect your data. Many of these use sub-processors themselves such as cloud services like Amazon Web Services or Microsoft Azure to run their own services. In the case of payment processors, the entire banking infrastructure lies behind them and they pass data to Visa, Mastercard, other similar schemes, the relevant card issuer and acquirer.

AUTOMATED PROCESSING

We may use personal data for automated decision making; we may send you emails, notifications or other communication that are tailored to you and based on your purchasing history.

Some advertisers, particularly Facebook and Google (but there are others), are used by us and decide what advertisements to show to people based on automated processing of personal information, in order to make those advertisements as relevant as possible to the people who see them. These advertisers should provide the means for you to opt out of such personalisation.

YOUR RIGHTS

If you have engaged with us, but never placed an order, you may request the complete deletion of your details from our systems. Whether or not you have placed an order, you may request us never to contact you again, and we will comply with your request unless you make a further enquiry with us.

You have a number of rights in addition to those mentioned above, including access to the information ("the right to be informed"). If we process your data for marketing purposes on the basis of your Legitimate Interest, you have the right to object. You also have the right to withdraw your Consent to being marketed to, if you previously gave your Consent.

You have the right to see the data held about you and to receive a copy. You have the right to have any errors corrected. You have the right to ask and be told where your data came from.

You can exercise any of these rights by contacting us using the details below.

You have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk) if you believe any of your rights are being infringed.

HOW TO CONTACT US

If you have any questions or concerns, please do not hesitate to contact us through our contact us form https://www.englishyarns.co.uk/contact.html, or by phone on +44 (0)1273 456570
Returns Policy If you receive your order and the yarn is not what you expected, we are happy to refund or credit providing you notify us in writing by email or fax immediately, and in any case, no later than 14 days of receiving your order. If your goods are faulty we will also refund the original cost of shipping the order to you. For all other requests to return after 14 days and up to 30 days of receipt we will only credit (not refund). Postal charges on all returns to us are your responsibility, except in the case of faulty goods. Please make sure that you obtain proof of postage in case you have to make a claim to your postal authorities for non-delivery to us.

Please note that for copyright reasons, we cannot accept books and magazines back for credit or refund.



 

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