How to Order
Sublime by Sirdar
Buttons, Beads, etc.
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|Yarn Colours Yarns are photographed using the very latest technology and are checked against the original colours. However, shades can vary with different monitors. We therefore advise that if colour matching is important to purchase a shade card where possible or ask for a colour sample to be sent.|
Problem with your order? In the unlikely event that there is a problem with the order you have received please notify us no later than 48 hours after receipt so that we can rectify the matter immediately.
|About Us English Yarns are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at email@example.comEnglish Yarns is a trading name of English Yarns Limited. Registered in England, number 03151718|
|Making A Purchase Making a purchase is easy. Just browse our Online Store and add any items that you wish to buy to the "Shopping Cart". After you have finished your selections, go to the "Checkout" section. You will then be asked a few details that we need to be able to complete the order.Payment may be made by credit card (Visa, Visa Electron, or Mastercard), or debit card (Solo or Visa/Delta). Your credit/debit card information is sent SECURELY over the Internet. You can also phone your orders through to our retail shop, Shoreham Knitting & Needlecraft or our customer care department at English Yarns and give your order and credit/debit card information over the telephone.|
|Shipping And Handling SHIPPING CHARGES ARE TAX-FREE FOR ORDERS CONTAINING ONLY BOOKS AND/OR MAGAZINES - THIS APPLIES TO ALL DELIVERY ADDRESSES, EVEN THE UNITED KINGDOM.|
|Delivery Schedule We will normally dispatch your order on the same day as receiving it by Second Class tracked post in the UK (free postage in usually sent by 2nd Class tracked). You can request First Class post at an additional cost. International orders are sent by International Tracked and/or Signed to all countries outside the UK and usually arrive within 7 business days.|
|Back Orders If your item is not in stock, we will back order it for you. You will always be emailed with the option to cancel your order if you would rather not wait. We reserve the right to increase prices including back orders without prior notice due to circumstances beyond our control.|
|Tax Charges All yarn prices stated include VAT (Value Added Tax) at 20%. ORDERS FOR DELIVERY OUTSIDE THE UNITED KINGDOM ARE TAX-FREE. Magazines and books are exempt from VAT for everyone. Company VAT Registration Number: 883 9388 56. SHIPPING CHARGES ARE TAX-FREE FOR ORDERS CONTAINING ONLY BOOKS AND/OR MAGAZINES - THIS APPLIES TO ALL DELIVERY ADDRESSES, EVEN THE UNITED KINGDOM.|
|Credit Card Security English Yarns uses a secure payment provider that is 100% PCI DSS compliant, and as such meets all current banking security standards - now a requirement for all UK businesses accepting credit card payments and debit card payments.|
|Reaching Us If you need to reach us, please email us on firstname.lastname@example.org, alternatively, you can call on +44 (0)1273 456570 or 456572 (customer care) or fax us on +44 (0)1273 465407 or write to us at English Yarns Limited, 19 East Street, Shoreham-by-Sea, West Sussex, BN43 5ZE. England.|
|Returns Policy If you receive your order and the yarn is not what you expected, we are happy to refund or credit providing you notify us in writing by email, and in any case, no later than 14 days of receiving your order. If your goods are faulty we will also refund the original cost of shipping the order to you. For all other requests to return after 14 days and up to 30 days of receipt we will only credit (not refund). Postal charges on all returns to us are your responsibility, except in the case of faulty goods. Please make sure that you obtain proof of postage in case you have to make a claim to your postal authorities for non-delivery to us. Please note that if you are returning yarn surplus to a project email us with the dye lot - we will not accept returns of surplus yarn if we no longer have that dye lot. We will only give a credit, not refund, for surplus yarn being returned from a finished project.|